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Reviews & Referrals Engine

Outcome: A steady flow of 5-star reviews and warm referrals, on autopilot.

The reviews and referrals engine automatically asks every happy customer for a Google review after the job, catches unhappy customers privately before they post, and then asks for referrals with a reason to share. The result is a rising Google rating and a steady flow of warm referrals, without you having to remember to ask.

The Problem

Almost every customer checks your reviews before they buy. More reviews and a higher rating mean you show up higher on Google, win more trust, and book more jobs, often without spending anything on ads. Yet most businesses rarely ask. The happy customer walks out the door, is never prompted, the moment passes, and your best marketing asset is left on the table. The same is true of referrals: your customers know other people who need you, but no one ever asks them.

What You Get

After every job, we automatically ask your happy customers for a review and guide them straight to Google, at the moment they are happiest. Anyone who had a poor experience is caught privately first, so you can fix it before it goes public. Then we ask for referrals, with an incentive to share, turning your existing customers into a steady source of new ones.

How It Works

Set up and run for you, step by step.

01

After a job or visit, the customer gets a friendly request to leave a review.

We handle this step for you as part of the Reviews & Referrals Engine system, with no extra work on your side, running reliably every day.
02

Happy customers are sent straight to your Google page.

03

Unhappy ones are routed to you privately, before they post.

04

Reviews are responded to automatically to boost your ranking.

05

Customers are then asked to refer friends, with an incentive to share.

Who It's For

Businesses with fewer or lower reviews than their competitors.
Owners who rarely or never ask for reviews and referrals.
Anyone who relies on word of mouth and local search.

What We Need From You

To get started, we'll need:

  • Access to your Google Business Profile.
  • Your customer list or booking system.
  • A referral incentive you're happy to offer (e.g. a prize draw). Reviews are never incentivised, per Google policy.

Frequently asked questions

Last updated:

How does it protect me from bad reviews?

Before anyone is sent to Google, they are asked how their experience was. Happy customers go straight to your review page. Anyone who had a poor experience is routed to you privately first, so you can fix the problem before it becomes a public one-star review.

Are these real reviews from real customers?

Yes, always. Reviews come only from your actual customers after actual jobs. The engine simply makes asking automatic and easy at the moment the customer is happiest, which is the step most businesses skip. Nothing is faked, bought, or written on anyone's behalf.

Why do reviews matter so much for a local business?

Almost every customer checks your reviews before they buy, and Google rewards businesses with more and better reviews with higher local rankings. More reviews mean more trust, more calls, and better results from every other channel you run, often without spending anything on ads.

How do the referral requests work?

After a customer has left a review, they get a friendly message asking if they know someone who needs you, with an incentive you are comfortable offering, such as a prize draw. Your happiest customers already know your next customers; the engine just asks them consistently.